II. Account Specifications
Customers may choose from several payment plans including cash, check, money order, bank draft, or credit card. If the customer has requested automatic credit card billing, the appropriate charges will be billed to his/her card the first week of each month or first week of next billing cycle. The customer agrees that all charges are considered valid unless disputed in writing within thirty days of the credit card invoice date. The customer further agress that CCI shall not be responsible for any charges or expenses that may accrue from overdrafts generated by CCI pursuant to this authority. * There is a $20 charge on all returned checks. There must be a thirty day written notice in order to cancel your account. All payments will have to be made in full before account can be cancelled. All delinquent accounts will be terminated.

The customer is responsible for any long distance charges incurred in connecting to CCI. Because CCI is constantly growing and expanding into new areas, local telephone numbers cannot be guaranteed for all customers. Each customer is responsible for determining whether a CCI phone number is covered by his or her phone company at an acceptable rate and calling plan.

The customer agrees to maintain his/her password as private and confidential information and to conform with all applicable laws and regulations while using and CCI account. There must be no attempts to gain unauthorized access to any other systems or networks. The use of a CCI account, and any date or information accessed using that account, will be completely at the customer's own risk.

CCI reserves the right to terminate an account at any time, for any reason, including, but not limited to, customer's failure to abide by the terms of this agreement or his/her failure to pay any fees or charges when due. If an account is suspended for overdue payments, the customer may be required to pay reactivation charges and a prepaid deposit in order to re-activate the account.

If a customer's account includes space on CCI's server, anything stored on this space will be deleted upon deactivation. Violation of generally accepted guidelines on Internet usage, such as mass e-mailings and mass advertising, is sufficient cause for the termination of an account.

III. Customer Service Customer Service Hours
The Customer Service Hot Line operates from 8 am to 9 pm, Monday through Friday, and 9 am to 5 pm on Saturday. Our Business Office is open from 9 am to 5 pm Monday through Friday. The Business Office and Help Desk are closed on all CCI holidays (generally the same as federal holidays). The Office may also be closed because of unforeseen emergencies (e.g., weather conditions). When possible, CCI''s telephone answering service will explain unexpected closings.

Technical Support Hot Line
At least one technical representative monitors CCI's help-desk phones during operating hours to answer customers' calls for assistance. This tech rep considers the information provided by the caller, then determines the appropriate level of support. It is imperative that customers calling for help be able to supply the correct user name and password for their accounts. Normally, passwords will not be changed or given out over the phone due to the difficulty in establishing identification. Customers whose names appear on the account must provide positive identification or personally come by the office for such information. This information will not be given to third parties unless the account holder has proved CCI with written authorization to do so.

IV. System Availability
Carolina Connection provides internet service 24 hours per day except during necessary down-time for maintenance. When possible, customers will be notified in advance of such interruptions in service. To minimize interruptions to service, CCI schedules routine maintenance for early morning hours during periods of low system usage. In any case, CCI is not responsible for problems that result from third-party vendors or telephone carriers. CCI reserves the right to change existing dial-up practices or conventions.

V. Routine System Maintenance
Backup Schedules: Incremental backups to tape are performed each night. In addition, complete system backups are routinely conducted. Service availability is not effected by backup procedures.

VI. Responsibilities of the customer:
Call initiation: When placing a call to the Customer Service Help Desk, the customer must supply the following information: name, address, customer ID, the reason for calling, hardware specifications, time the problem began, number dialed, and error message received. The account holder must initiate all customer support call.
Note: Customers having networks must inform the technician of this fact at the beginning of the call.

Login Policies: The customer may have only one login per username at any one time. Customers must keep usernames and passwords confidential; they are not to be shared with any other party. Accounts found using multiple, simultaneous logins are subject to double billing from CCI. Users who are repeatedly found logged on for 10 or more consecutive hours will be offered alternative connection accounts. Idle computers should be disconnected from the Internet instead of being left to tie up valuable resources. Also, computers being shut down should first be disconnected from the Internet so as not to cause Internet modems to lock up. Locked modems result in continuous ringing and decreased system performance for all dial-in customers.